Refund Policy

At CarolDox, we are committed to providing high-quality services and ensuring customer satisfaction. However, we understand that there may be instances where a refund is necessary. Please review our detailed refund policy below:

1. Eligibility for Refunds

A refund may be requested under the following conditions:

  • If the service delivered does not meet the agreed-upon requirements or quality standards.
  • If the service is not delivered within the promised timeframe, without prior communication of delays.
  • If the customer cancels the order before the work has started.

2. Non-Refundable Scenarios

Refunds will not be processed under these circumstances:

  • If the service is completed and delivered as per the initial agreement.
  • If the dissatisfaction arises due to unclear or incomplete instructions provided by the customer.
  • If revisions have been requested and delivered, as per the terms of our revision policy.
  • For minor discrepancies that do not significantly affect the quality of the final output.
  • If the request for a refund is made after 14 days from the delivery of the service.

3. Process for Requesting Refunds

To request a refund, follow these steps:

  1. Email us at support@devdovsoft.com with the subject line: Refund Request.
  2. Provide the following details in your email:
    • Order ID
    • Service details
    • Reason for the refund request
  3. Our team will review your request within 3-5 business days and respond with a resolution.

4. Partial Refunds

In cases where partial work has been completed or delivered:

  • A partial refund may be issued based on the percentage of work completed.

5. Timeline for Refunds

  • Once a refund is approved, it will be processed within 7-10 business days.
  • The amount will be credited back to the original payment method.

6. Contact Us

For any questions or concerns regarding our refund policy, feel free to contact us:

  • Email: support@devdovsoft.com
  • Phone: +1 (332) 253 5223

At CarolDox, we value our customers and strive to ensure a smooth and satisfactory experience. Let us know how we can assist you further!

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